What is error 491 in play store. Common Google Play errors and how to fix them. General ways to solve most Play Market errors
After a long use of a smartphone or tablet running Android, there may come a time when, when trying to install another application or game, the system will refuse and report that error 491 has occurred. Installation in this case will be interrupted. The first thing to do in this case is to restart the device and try again. If this procedure did not help, we recommend that you read this article and try the methods that will help you fix error 491 in the Google Play store.
Why does Google Play give error 491
Since the Google Play app is actually a web-based store client, every time you open it, everything you see on the display is downloaded from the network. Screenshots, icons, text, video and so on. All this is downloaded from the network and in order to speed up the launch of the application and the opening of visited pages in the future, as well as to save traffic, the system automatically saves part of the data in the memory of your device. As soon as such saved data, called the cache, becomes critically large and interferes with the stable operation of the system, the Google Play application stops downloading new data and reports error 491.
How to Fix Error 491 on Google Play Store
There are several ways to get rid of the annoying error 491, which also prevents the installation of new games and applications. We will describe them below and recommend applying them one by one, until the error stops reminding of itself.
Method #1
- Open your device settings and go to the Apps category.
- Find the system apps Google Play Services and Google Play Market.
- Open their properties one by one and clear the cache by clicking the button with the appropriate name.
- We also recommend that you erase all data from these applications. The required button is on the same property page of each application.
- Restart your device and try installing the app or game again.
Method #2
- It rarely happens that the first method has not been effective. In this case, do everything described below:
- Go to Settings on your smartphone or tablet.
- Enter the Accounts category.
- Select the Google account that you use to work with Google Play.
- Open its properties and remove it from device settings.
- After that, sign in to your Google account again by entering your username and password.
Various , but also in smartphones and tablets. So, on devices running the Android OS, problems often occur with the Play Store app store. Today we will talk about error code 491, which occurs when you try to download a game or application from the Play Store.
What causes error 491?
As a rule, the cause of error 491 is a full cache on your device. Accordingly, in order to fix the problem, this cache must be cleared.
How to resolve error 491?
Method 1
Go on your smartphone (tablet) to "Settings", and then make a choice in favor of the section "Applications" .
Navigate to a tab "All" , and then find the application in the expanded list "Google Play Store" and open it.
In the menu you will need to press two buttons. The first one is "Erase data" . Without leaving the window, click on the button "Clear cache" and the system will clear the cache for the Play Store app.
Method 2
If the first method did not bring a positive result, and error 491 is still displayed on the smartphone (tablet) screen, then you should try deleting your Google account.
Open the app "Settings" and then find the block "Accounts" and select section Google .
In the block "Accounts" click .
Many smartphone users often encounter a problem when, when trying to install an application on their device, error 491 appears. There can be several reasons why this happens, ranging from a malfunction of the OS to problems in the application store itself from " Google". Further in the article, we will talk in detail about the most common causes due to which the error appears, and also consider ways to troubleshoot.
System failure
The most common reason why error 491 occurs is a malfunction of the Android OS on a phone or tablet. You should not be surprised that this can happen, since this operating system is as prone to various failures as others. The failure can be caused by any factor, such as an unexpected reboot of the smartphone.
But not everything is so bad, since this problem is dealt with quite easily, although it is worth saying that there are as many as 3 different ways:
- The first method is suitable for most cases of error 491. All the user needs to do is restart their phone. You can also simply turn off the device and leave it in this position for 2-3 minutes, then turn it on.
- If the first method turned out to be powerless, then you should use the second - reset the settings to the factory state. Even if there is any damage to the system files, due to which various errors occur, a full reset of the settings will restore everything and bring it back to its previous appearance. Resetting it is simple, just go to the phone settings, go to the menu item "Backups and reset" and click on the corresponding button there.
- Well, the third way, in case nothing helps, is flashing the smartphone. Some users also resort to this step, but it is worth noting, much less often. It is not always easy to execute it, in addition, the instructions are different for each phone, as well as the files needed for the firmware. So there is no universal way. The most correct option in this situation is to visit the forum page or a website dedicated to a specific phone model, where there will be the necessary files for firmware and detailed instructions with pictures and descriptions of what to do.
Problems with the Google Play Store
The second reason why error 491 may occur on Android is problems with the cache and data of the Google Play application. It is also very common, so you should not be surprised if this also affected your device. Everything is fixed in this case quite simply, the main thing is to follow the instructions:
- We go into the settings of the phone, look for the item "Applications" and select it.
- In the window that opens, you need to switch to the "All" tab and find the installed Google Play app store there. We click on it.
- In another window that opens, you must alternately click on 2 buttons - "Erase data" and "Clear cache".
- Once the cleaning is done, you should restart your smartphone and you can safely use the Google app store.
Also, sometimes error 491 may appear due to updating Google Play itself to a newer and more recent version. All you need to do in this situation is to uninstall the updates. This is done easily: you need to repeat all the steps described above, only instead of clearing the data and deleting the cache, click on the button at the top "Restore the previous version". When the updates are removed, the phone should be restarted, after which it can be used.
Google account error
The third reason why error 491 occurs is a failure or error in syncing the linked Google account. No one knows exactly why this problem may appear, but the fact that it exists is a fact.
Solving the problem in this case is also not difficult. All the user needs to do is go to the "Accounts" menu in the phone settings, select the linked Google account and in the window that opens, click on the top 3 dots, then click on the "Delete" button.
After these steps, the phone needs to be rebooted and re-linked to the Google account.
No Internet
The next reason why "error 491: Failed to download the application ..." occurs is the absence or failure of the Internet connection. If you do not have a very good provider and Internet failures are frequent, then with a high degree of probability it can be argued that this is the cause of the error.
You can fix the problem in this case without much difficulty - you need to turn off wi-fi on the phone, then reboot the router (pull the power plug out of the socket for 15 seconds and plug it back in), and then reconnect the smartphone to the Internet.
Google services error
Well, the last reason why error 491 may occur on Android is a failure in Google services. Services, as you know, collect a lot of information about the operation of Google applications, and then store them in their cache. So, if it gets damaged, for example, due to an OS failure, then this can cause various errors to appear.
To fix the problem in this situation, you can do this:
- Go to "Settings" > "Applications" > "All Programs" tab.
- We find and click on the application "Google Services" in the list.
- In the window that appears - click on the "Clear cache" button, and then on the one above - "Manage space".
- Another window will open, in which, at the very bottom, there will be a button "Delete all data", which you need to click and confirm the action.
- Once the cleaning is done, reboot the device and use it!
When using your Android device, you probably installed applications from the Google Play Market more than once and at the same time you might encounter error messages that appear when downloading or installing applications.
Select play market error code:
Most often, only some numbers are indicated in the error message, without indicating the very reasons for the occurrence of this error. So one can only guess what caused this error, especially since google does not provide official reference information on this topic. Let's look at some errors and possible solutions, based on the experience of users of the English-language xda-developers forum.
Error 495
An error occurred while downloading or updating an application from the Play Store.
Clear your Google Play Store data - Settings > Apps > All tab > Google Play Store > Clear Data. Do the same with the Google Services Framework. Delete your google account (Settings > Accounts > Google > select and delete the account), reboot the device, add the account again.
Error 941
Typically, this error occurs during the application update process.
Go to Settings > Applications > "All" tab > Google Play Market > "Erase data". Go back to the applications, find the "Download Manager" and clear the data in the same way. Then try downloading the app again.
Error 504
The application cannot be loaded due to this error.
Most often, as in the previous case, clearing data for the Google Play Store and Google Services Framework helps.
Error 491
Delete your google account by going to Settings > Accounts > Google > select and delete your account. Reboot your android device and add your account again.
Next, Settings > Applications > scroll to the "All" tab > look for Google Play Services > click "Erase data", and then "Stop".
Error 498
The cache is full on your device. Delete unnecessary applications (Settings> Applications> select the desired one> "Delete") and files on the internal memory. Especially the ones that take up a lot of space.
Also, you can clear the cache in Recovery mode (if it is installed on your device). In this case, boot into Recovery mode and select "wipe cache partition".
Error 919
The app loads but won't open.
You have too little space left on the internal memory. Delete all unnecessary data: large applications, videos, music and other files.
Error 413
Unable to download apps and updates.
Go to Settings > Apps > All tab > Google Play Services > Erase Data, Stop. We do the same for the Google Play Store application and clear the cache of your Internet browser.
This error may occur if you are using a proxy server.
Error 921
Unable to download app.
Try deleting the Google Play Store app cache. If it doesn't work, then clear all Play Store data (Settings > Applications > "All" tab > Google Play Store > "Clear Data"). But be aware that this will remove any application settings you have made before.
If this does not help, then delete your google account, reboot the device and add the account again.
Error 403
Failed to load application.
Option number 1 - You are in the Crimea, where since February 1, Google has blocked downloading and updating applications from the Play Store. In this case, you should use one of the applications that provide access to virtual private networks (VPN). For example, Hotspot Shield VPN (can be downloaded from Ynadex Store).
Option number 2 - using several accounts on one device to purchase applications at once. Sign in to Play Store with a different account and try downloading again.
Error 923
Unable to download application.
Delete your google account from the device, delete all unnecessary files and applications, if Recovery is installed, make a "wipe cache partition". Then re-register your account in the device.
Error 492
The application cannot be installed or updated - error code 492.
We clear the application data - Settings> Applications> tab "All"> Google Play Services> "Erase data", "Stop". And the same for Google Play Store. If this does not help, then do a factory reset - Settings> Recovery and reset> Reset settings. Just keep in mind that this will delete all your data that is on the internal memory of the device.
Error 927
Wait for a while until the update process is completed. If after that the problem is not solved, then proceed according to the scheme already described above - clear the data for the Google Play Services and Google Play Store applications.
Error 961
Problem installing app.
Clear cache - Settings > Applications > tab "All" > Google Play Market > "Clear cache". If it does not help, then select "Erase data" in the same place.
Error DF-BPA-09
DF-BPA-09 "Error processing purchase" is a fairly common error that can appear when trying to download an application from the Google Play Market and does not disappear when trying to re-download.
In order to get rid of the error, try clearing the Google Services Framework data. To do this, go to Settings > Applications > go to the "All" tab > find the Google Services Framework > click "Erase data".
If that doesn't work, then go to play.google.com and try installing the app from there.
Error 194
The application could not be loaded due to an error (194).
The error occurs when trying to download or update the application through the Google Play Market. Google technical support reports that at the moment the developers are working on a solution to this problem.
Here are some possible solutions from users:
- Disable the firewall of the application or ad blocking application (Adguard, etc.) and try installing the application again.
- Stop the Google Play Market app (Settings > Applications > All tab > Google Play Market > "Force stop"), disconnect and reconnect to wi-fi.
- Try downloading the application through another google account (create a new one or enter another one in your device settings).
- Connect to the internet with a VPN client (Hotspot Shield VPN, Vpn One Click, Hideman VPN, PandaPow VPN, etc.).
- Clear the cache and uninstall Play Market updates (Settings > Applications > All tab > Google Play Store > Clear Cache and Uninstall Updates).
Update 08/17/15 - the developers report that error 194 has already been fixed in the new version of the Play Store. The update should soon be available to users (specific dates are not called).
Also, you can download the latest version of Google Play Store 5.9.12 and update manually.
Error 910
Failed to download the application, error code: 910 - usually occurs due to problems with placing files in external storage.
According to the recall of the user who encountered this error, the most effective method of solving it is to remove the SD card, after which you need to try to reinstall the application. After successful installation, you can insert the card back.
The second option is to change the default data storage location in the smartphone settings (if available). To do this, in the settings in the "Storage" section, you need to set the default memory as "Device memory" or "To choose a device", if "External memory" was previously set there.
We hope our tips will help you fix the error that has appeared.
If you were unable to parse the play market with an error or you encountered an error not described in the article, write in the comments. Please describe in detail the essence of the problem (device model on which the error appears, android version, etc.).
If you are familiar with messages like: "the application could not be downloaded - error 491" or "the application could not be updated due to the same error" - you have come to the right place. This problem is very common (don't worry - you're not alone), but the nature of its occurrence has a fairly wide range. First of all, you should make sure that everything is in order with your Internet connection. Sometimes the problem occurs due to incorrectly configured Wi-Fi or a failure in its operation.
In general, the play market error 491 means the inability to download or update applications. When the Internet is working, we there is a universal way her decisions. So, if there is only one Google account on your device, at the first stage it will need to be deleted from the phone, and then reconnected. (In the case of two or more accounts, select the one that is specified in the settings of the play market application). Below is a detailed instruction with screenshots.
Go to your smartphone settings. In the "personal data" group, find the "Accounts" item. Next, select "Google" - a list will open with your email address at the very top. Now click on the three vertical dots in the upper right corner and in the same place in the small pop-up window click " Delete account". (If you have a PIN code or pattern, you will need to enter it). Now restart your phone.
After the reboot, add your Google account (in the same menu from where you deleted it). Ok, now again go to the phone menu and select the "Applications" item. Here you need to find a program called " ServicesGoogle play"(Android 6 opens a list with all applications by default, in older versions, you need to first go to the All Applications tab"). Click on "Google Play Services" and then on the sub-item "Storage". First, click on "Clear cache" and then on "Manage space". Here at the very bottom we find "Delete all data" and confirm the operation. Finally, we return two tabs back to Google Play Services and click the "Stop" button.
We hope that now you will never see error code 491 in the play store again! But, please note that the method described above does not give a 100% guarantee (it all depends on the nature of the root cause). Some users are complaining about the app clean Master or antivirus that interfere with Google services and cause error 491 when downloading from the market (there is also a problem with Dalvik cache). So, if after the above steps the error is still present, stop Clean Master (or other applications that you suspect) and try again from the beginning. Also, please share your experience in the comments, especially if you found an application that did not fix the 491st error.
